How to: Fix low volume issue with microphones. How to: Fix headsets that are producing static. Please note: If you purchased your product within the past 60 days and something has gone wrong, or your issue impacts more than 10 keycaps on your keyboard, please contact Customer Support before filling out the form. How to: Fix the NVIDIA high-definition output device driver. If Corsair's warehouse is unable to fulfill the order, you will be promptly refunded. The CORSAIR VOID family of gaming headsets has become synonymous with quality gaming audio, lasting comfort, and superb build quality, and the new VOID ELITE series continues this with a range of updates. The fixed price for shipping any part ordered through this form is USD $14.99.You can order up to one spare part, or 10 keycaps, for free per order.The form will walk you through getting all the necessary information. If you are not sure which keycap set is compatible with your keyboard, see this compatibility chart.įor spare parts for your keyboard, headset, or mouse, you can order replacements here:Įxamples of spare parts that are available include: You may also purchase full replacement kits for your keyboard at Corsair's web store by clicking here. Please refer to these links for the relevant product type:įor parts that are not available on the website:įor replacement keycaps, you can order replacements here: The Harpoon RGB and the K57 RGB Wireless Keyboard work off of the same wireless dongle. If your Windows build number is 1903 or later, it could be causing issues for the Corsair audio device drivers. If you bought our Wireless Gaming Bundle, the Harpoon RGB Wireless Gaming Mouse is NOT missing its wireless dongle. If so, the issue may be caused by the latest iCUE software update coming into conflict with your Windows build. das Ausziehen des Kopfbgels Bei dem HS80 und den Virtuoso-Headsets befindet sich der Aufkleber an der Unterseite der rechten Ohrmuschel Sie mssen die Ohrmuschel abnehmen, um. If the shipping company cannot answer your question, contact us by responding to your ticket or giving us a call.Many of our spare parts are available on our website. The Corsair headset microphone doesn't pick up any sound. Corsair-Systeme: Auf der Unterseite die Teilenummer sollte mit CS beginnen Kopfhrer : Innenseite des Kopfbgels, in der Nhe der linken Ohrmuschel erfordert ggf. If you don’t see tracking updates after one business day has passed, you should reach out to the shipping company for more information. I have a tracking number, but the package isn’t showing any progress. If you don’t receive a tracking number within 2 business days, please let us know. You can use the tracking number to check the status of your replacement. When your replacement ships, you should receive a tracking number within 2 business days. My ticket shows my replacement has shipped. If you need more information, you can contact us through your ticket or calling us by phone. Delays to your RMA status being updated could be caused by high return volume, holidays, or discrepancies between what was expected and what was delivered. We estimate it takes up to 2 business days to process your return. My tracking information shows that my return has arrived. If you need more immediate service, please contact us by phone. Please allow up to 2 business days for our agents to send an initial response. When will Corsair respond to my Return Merchandise Authorization (RMA) request? If it is approved, you will be sent an RMA with instructions on how to return the product. Once you submit your ticket, it will be reviewed by technical support to make sure the product is eligible for a replacement. Fields with an asterisk next to the name are mandatory. Click the dropdown menu and select Warranty (RMA) – Replacing My Product.Corsair does not accept returns without authorization. Once you’ve ensured your product is under warranty, create a ticket for a Return Merchandise Authorization (RMA) request at. To avoid problems with returning your product: Clearly write or display your RMA number on the outside of the package. Any product returned without a valid unique RMA number will be refused and returned to the sender at the sender’s expense. Submit a Return Merchandise Authorization request Do not return your product without prior approval from Corsair. Submit a Return Merchandise Authorization request.Our page for our warranty policy for Corsair PC systems is here. You can find our warranty policy page for our products here. Before you request to replace your product, make sure that your product is under warranty.
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